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Microsoft PL-900T00 – Microsoft Power Platform Fundamentals

After completing this course, students will be able to:

• Describe the Power Platform components: Power Apps, Power BI and Microsoft Automate

• Describe the Power Platform components: Common Data Service, Connectors and AI builder

• Describe cross-cloud scenarios across M365, Dynamics 365, Microsoft Azure and 3rd party services

• Identify benefits and capabilities of Power Platform

• Identify the basic functionality and business value Power Platform components

• Implement simple solutions with Power Apps, Power Automate, Power BI, and Power Virtual Agents

ITIL® 4 Foundation Certificate in IT Service Management

After completing this ITIL training course, students will:

• Understand the key concepts of ITIL service management

• Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management

• Understand the four dimensions of ITIL service management

• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect

• Understand the key concepts of continual improvement

• Learn the various ITIL practices and how they contribute to value chain activities

Microsoft MD-101T00 – Managing Modern Desktops

After completing this course, students will be able to:

• Plan, develop, and implement an Operating System deployment, upgrade, and update strategy.

• Understand the benefits and methods of co-management strategies.

• Plan and implement device enrollment and configuration.

• Manage and deploy applications and plan a mobile application management strategy.

• Manage users and authentication using Azure AD and Active Directory DS.

• Describe and implement methods used to protect devices and data.

Dynamics 365 Fundamentals for Sales Bootcamp

This program will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.

You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This program will include lectures as well as hands-on labs.