Yes. From 1st January 2015, all people doing a nationally recognised training course must have a Unique Student Identifier (USI). A USI is a reference number. It creates a secure online record of your nationally recognised training that you can access anytime, and is yours for life This means that a record of all of your qualifications gained anywhere in Australia from different registered training organisations will be kept together

Getting a USI is free and it only takes a few minutes. We will give you the instructions for how to do this when you book a forklift licensing course. You must bring your USI with you on the first training day

You must complete a mandatory training course with a registered training organisation (RTO). Then you must pass a theory and a practical licence assessment

The 3 steps to getting a forklift licence are:

1. Mandatory training course

2. Pass the licence assessment

3. Apply at Australia Post for a 5 year licence

Step 1: Mandatory training course

We offer x3 training course durations for you to select from. The names of these courses are:

• Advanced course (1 day)
• Standard course (1.5 days)
• Premium course (up to 4 days)

The Advanced course is suitable for experienced forklift operators who have very good LL&N skills

The Standard course is suitable for all people who have at least good LL&N skills

The Premium course is suitable for people with average LL&N skills or for people who wish to receive more training time

The choice of training duration is a very important decision to make. Prior to booking a course our staff will speak to you about which course is most suitable for you

Step 2: Licence assessment

The actual licence assessment is only conducted once you have completed the training course and it includes the following:

Knowledge assessment = 58 questions in total

100% pass mark for critical questions

90% pass mark for non-critical questions

Calculation assessment = 8 questions. Pass mark is 100%

Performance assessment = 5 tasks. Including safety inspections and operating exercise

Licence assessment outcomes:

Competent/pass

You will receive an interim licence and given the paperwork to apply for your 5 year renewable licence at Australia Post. This must be lodged within 60 days

Not yet competent/fail

You will need to undergo additional training, study or practise before attempting the assessment again. The re-assessment cannot be for at least 48 hours and must be within 90 days. Only the not yet competent units/ tasks need to be re-assessed again

Staff and students have the right to submit a complaint if they wish to express discontent against another person or a complaint against the RTOs process or system. In order to ensure that complaints are dealt with in a timely manner, we have implemented a complaints process.

This policy and procedure are relevant to all grievances arising in the following areas:

1. Student wishes to raise a complaint against another student
2. Student wishes to raise a complaint against the RTO
3. Student wishes to raise a complaint about a Third Party
4. RTO staff wishes to raise complaint about a Third Party
5. Staff wishes to raise a complaint about another staff member or a student

Complaints Process

If a student, trainer or staff member is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. RTO administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.

If a Student or Staff member wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which is included in the Student and Trainers Handbook. Once the form has been completed, the form should be submitted to the RTO manager for actioning.

If required, the student has the right to have a third party/support person assist them through the Complaints Process, this may be due to language barriers or simply at the students’ request.

Please refer to our Student Handbook for full process.