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My Skills caters to diverse client learning needs and aims to identify and respond to the learning needs of all students. All students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage.
My Skills is committed to providing students requiring additional support, advice or assistance while training. To achieve this and to ensure the quality delivery of training and assessment, the RTO provides support services to improve and extend training outcomes. Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with the RTO manager to discuss support services.
Additional support services include:
-Assistance when applying for RPL or credit transfer
-Whether or not specialist support equipment or personnel is required
-Whether or not any reasonable adjustments need to be applied to suit the candidate context
-Briefings on the assessment process, may be written or verbal. If verbal, must be looked up in writing
-Provision or access to assistive technology
-Additional tutorials to assist with learning
-Assistance in using technology
-Adjustment to equipment (i.e. change of study to support a student with a bad back)
-Referral to LLN assistance
-Referral to counseling services
-Grievance /conflict resolution
-Access and equity issues
-Client welfare and support
Genuine difficulties for a learner to complete a program in the allotted timeframe are to be brought to the attention of the RTO manager at the first available opportunity