Certificate IV in Information Technology
ICT40120
Introduction:
This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:
Advise, instruct, and assist IT clients
Identify and resolve system or client problems
Troubleshoot and configure hardware or software systems
Support small-scale IT projects
Evaluate and maintain current IT systems
Other personal skills you may learn along the way include:
Problem-solving and analysis
Critical thinking skills
Strong collaborative skills
Customer service and building client relationshipsOnline Delivery
Duration: 6-12 months
Entry Requirements: MUST have band 3 English Skills
Must have completed Year 12 or equivalent or aged 21 years
Access to internet, owner PC/laptop, webcam and microphone
Advise, instruct, and assist IT clients
Identify and resolve system or client problems
Troubleshoot and configure hardware or software systems
Support small-scale IT projects
Evaluate and maintain current IT systems
Other personal skills you may learn along the way include:
Problem-solving and analysis
Critical thinking skills
Strong collaborative skills
Customer service and building client relationshipsOnline Delivery
Duration: 6-12 months
Entry Requirements: MUST have band 3 English Skills
Must have completed Year 12 or equivalent or aged 21 years
Access to internet, owner PC/laptop, webcam and microphone